In this client spotlight, we sit down with Natalya, owner of The Book Lounge in St. Pete, Florida, to talk about how Emersoft helped her launch a full ecommerce bookstore with Ingram Shopify app, automation, and zero stress. Here’s what we cover: • How Natalya got her store live in under a week • Why she chose Shopify for POS and ecommerce • How we saved her dozens of hours with bulk book uploads • Why automation matters when you have a small team • What it’s like working with Emersoft from day one 📍 If you’re ever in St. Pete, stop by The Book Lounge: Address: 631 Central Ave, St. Petersburg, FL 33701 — grab a book, a coffee, or a glass of wine and relax. Transcript: Natalya: Hi, I’m Natalya, the owner of The Book Lounge here in St. Pete, Florida. We’re opening our store soon, and before the launch, we were both excited and a little nervous about getting the website right. Thanks to our partnership with Ingram and Emersoft, we were able to create a solid ecommerce website. When we first reached out, Ingram gave us a list of vendors. We did our due diligence, trying to learn who they were and who would be easy to communicate and work with. Emersoft stood out — not only because they were local, which was convenient, but also because of their clear communication, strong branding, and the solutions they offered. I was able to understand exactly who they were, which wasn’t the case with the other vendors. When I reached out, they called me the same day. We immediately started talking about solutions. In less than a week, my store was live and running. The process was easy. Working with them was great. Their customer service is amazing. The communication, step-by-step guidance, and payment process were all smooth and fast. I’m really happy with the solution. ⸻ Marcin (Emersoft): Hey, this is Marcin with Emersoft. I’m here in St. Pete with Natalya, the owner of The Book Lounge, and I’m going to ask her a couple of quick questions. Natalya, what POS are you using for your bookstore? ⸻ Natalya: We’re using the most straightforward option — Shopify POS. We don’t have time to reinvent the wheel. It’s the easiest approach, saves a ton of time, and it’s already integrated with our ecommerce setup. So definitely Shopify. ⸻ Marcin: And how has Emersoft helped your operation, especially in terms of automation and streamlining the process? ⸻ Natalya: We’re a small bookstore with limited staff, so I thought it was brilliant that I could just send Emersoft a list of books I wanted, and they handled the upload for me. That saved me a ton of time. Instead of doing everything manually, I’d send the list, and it would be uploaded by the end of the day. I could then review and publish the listings. It’s so simple. ⸻ Marcin: So without Emersoft, you’d probably need a full-time employee just to manage all that? ⸻ Natalya: Exactly. Doing everything one by one would be way too time-consuming. Sending it off and having it done for me saves time, money, and resources. ⸻ Marcin: And time is life. ⸻ Natalya: Yes, 100%. What we’re building here is about efficiency and smart use of resources. Emersoft’s solutions — paired with Shopify — make everything plug and play. No need to reinvent anything. ⸻ Marcin: That’s exactly our mission at Emersoft — to deliver efficiency and automation for businesses like yours. Especially for small business owners who need to squeeze the most out of every resource. There’s no room for inefficiency. Thank you so much, Natalya. ⸻ Natalya: Thank you. I appreciate all the support from you and your team. ⸻ Marcin: And since we’re local here in St. Pete, I just want to encourage anyone visiting this beautiful, tourist-friendly city to check out The Book Lounge. Natalya, what’s the address? ⸻ Natalya: Address: 631 Central Ave, St. Petersburg, FL 33701. Come visit — have a glass of wine, a coffee, grab a book, and relax with us at the lounge. ⸻ Marcin: Looking forward to it. I’ll be the first in line.