Healthcare
Total Primary Care
Services
Custom Application Development
Project management
5 people team
3rd party API Integration
CRM Development
Creating a custom-designed Patient CRM
Total Care Primary Care is a medical company that helps people start their own healthcare clinics. They offer a full package for new clinics, including medical knowledge, clinic design, and even their own brand. Their mission is to make healthcare more patient-friendly by using a team of trained doctors and smart tech.
Testimonial
"Working with Emersoft is a smooth ride - proactive and straight-talking. Just what we needed"
CEO and Founder of Total Primary Care
Brief
The client's rapidly growing business was hindered by their existing CRM, which offered limited customer support and extra costly features.
To take control of the situation, they decided to build a tailored CRM software aligned to their unique needs.
Goals
To design and develop a custom-built CRM platform.
To create an intuitive interface for franchise clients
To reduce expenses on unnecessary features and improve overall system performance
To provide a reliable CRM platform with superior customer support for quick troubleshooting and resolutions
Our Process
Starting with a thorough understanding of the current CRM usage, we planned out what a basic, but fully functional, product would look like. Our development process used two-week 'sprints' where we made regular updates and improvements
We held weekly meetings to answer questions and add any new features the client requested. This process was flexible and responsive, ensuring a well-tailored, end-product.
Outcomes
60%
Reduction in training hours
80%
Faster patient data retrieval
5
months to deliver the MVP